FAQ - Embroidery Digitizing Services
1. How much does it cost to have designs digitized?
Pricing is as follows for designs under 30,000 stitches
1 day service ............... $6.00 per 1,000 stitches
We accept designs in just about any format you can send. We will clean and prepare your art to make sure it will best suit the embroidery processes before we begin digitizing the image. River City tests all designs on industrial embroidery equipment with the material you will be sewing with. The design must pass through three different levels of quality control.
Our quality is guaranteed!
2. Does it cost anything to register?
No, registration is free, there is no monthly or annual fee to be a member of the site.
3. How do I upload my artwork?
The order/quote forms both have a place where you can upload your art files. Just click on the browse button and find the image from your hard drive. Then double click and it will attach.
4. Which type of art format is acceptable?
You can send a .jpg, .bmp, .gif, .tif, .jif, .cdr, eps, ai, or .pdf files on our website.
5. How do I know when my design is ready?
You will receive an e-mail notification on the due date to inform you that your design is available for download. You will then go to the site and log onto your account to download your stitch file.
6. How do I get a quote?
Log in to our site with your user name and password and submit your quotes by selecting "New Quote" from the menu at left and attaching your artwork. All quotes are usually answered by an e-mail response within two hours from the time submitted.
7. How do I get my finished embroidery design?
Log in to our site with your user name and password. Click on the corresponding order's punch files and download the stitch files from the web site.
8. What is a design profile and how does it work?
A "Design Profile" is yours or your customer's order preferences. For example, if you need to receive your designs in a certain format, this is where you would let us know. You may have several "Design Profiles" set up in your account.
9. How do I know if my artwork is ok?
Sometimes an "Order Alert" is created to exchange communication regarding a specific order between the customer and the company which will help in the correct interpretation of the ordered design. If you do not have any "Order Alerts", your artwork is probably ok.
10. What formats do you offer?
We can output .PXF, .POF, .PSF, CND, .EXP, .DST, .XXX, .JEF, .SEW, .PES, PCS, .HUS, .CSD, .DSB, .DSZ and PCM.
11. How do I pay for my design?
We accept all major credit cards, information can be stored in your profile or added on the order forms.
12. Is my payment information secure?
Yes, the web site is encrypted under a secure connection.